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Rest Easy With Winkl Sheet Sets
Free Shipping & Returns
Ordered online and delivered right to your door free. Returns are on us too!
120-Night Trial
Tried for 120 nights in your own home. If it's not for you, we'll refund your money and donate it to charity.
100% Organic
Winkl fabrics are 100% Organic. They’re also certified safe according OEKO-TEX STANDARD 100
3 Year Warranty
Made to last and equipped with a 3 year limited warranty
Frequently Asked Questions
It’s not often you can try something 120 times before you decide to keep it. But we know choosing a new mattress is an expensive decision. That’s why we offer a risk-free 120-night sleep trial in the comfort of your own home. If you’re not completely satisfied with your mattress within 120 nights, you can simply return it for a full refund. You may also exchange it for another size or model and pay the difference in price. In the event you choose to exchange your mattress, your new mattress will not qualify for the 120-night trial or a refund. It can take up to four weeks for your body to adjust to a new mattress. For this reason, you must have slept on your mattress for a minimum of 30 nights before becoming eligible for a refund or exchange. There is a limit of two returns per customer. To start your trial, simply purchase the mattress of your choice and we’ll deliver it to your door in no time.
Easy. Contact us at help@winkl.co.nz with your proof of purchase. We’ll walk you through the process. Please note: Not all mattresses are eligible for return. The 120 night trial and return policy extends to the original purchaser only. Mattresses bought used or second hand are exempt from the trial and return policy. Mattresses that have been abused, soiled, damaged or have bed bugs will not be eligible for a return. There is a limit of two returns per customer.
Don’t feel guilty about your return. We will make sure your pre-loved mattress goes to a good home. We have a partnership with the Salvation Army that enables us to make sure that good quality returned mattresses go to people in need.
Refunds are approved as soon as the returns process has been successfully completed. Please note it can take 3-5 business days for the bank to process your refund.
Refunds will be processed back through your original form of payment. For example, if you paid with Afterpay, your refund will be deposited into your Afterpay account.
Pick ups generally take up to 10 working days so find a place to keep your mattress dry, then sit back and relax while we take care of it for you. From time to time in remote areas our partners may require more time to conduct the pick up. We’ll keep you informed if this is the case. We appreciate your patience.
Your delivery time depends on where you are in New Zealand. Order before 1:00pm in Auckland metro and receive your goods the same day. Order after 1:00pm and receive them the following working day. For the rest of New Zealand our delivery times are below. North Island 2 - 4 working days. South Island 3 - 7 working days. We'll always do our best to deliver on time, but some rural addresses can take a little longer to reach.
Yes! Shipping is on us, whether your neighbourhood is five or five hundred kilometres away. Enjoy.
No, you have better things to do. You can opt to have the mattress left on your front door during the checkout process. We’ll let you know once it has arrived.
Scheduling a delivery date isn't a problem! Just email help@winkl.co.nz with your order number and ideal delivery date.
Mattresses and pillows are classed as essential and will be shipped through lock down periods as per usual.